FAQ

What is the standard Delivery Period?

Our Standard Delivery Period is within 12-36 hours depending upon the order.& other various factors,96% of Deliveries are done within 24 hours and your order will be delivered to you in your preferred timing

What is the best time to order so that we can receive goods as soon as possible ?

Late night or early morning before 9am. We suggest you to order at least 2 days in prior so that you do not have to take the pain of going to costly supermarkets. As per Survey, Effective Planning can save you at least 2-3 thousand per month on grocery shopping

What do I do if an item is defective (broken, leaking, expired)?

In case of any issues, you can always contact our Customer Care Number 8010-103-104 We have a no questions asked return policy for all products except perishable and dairy goods. In case you are not satisfied with a product received you can return it to the delivery personnel at the time of delivery or you can contact our customer support team and we will do the needful. We insist you check all the items at the point of delivery .Do Not Worry we are here for you only Your Wish Our Command !!!

How do I return products purchased on ShoppingRoot.com?

Good once sold will be taken back if the product on arrival is damaged, expired, or faulty. Our supply crew checks the quality of all ordered products before they reach you. Products purchased on ShoppingRoot.com can be returned as per below only if unopened and in resalable condition.

Category	Damaged/ Expired/ Quality	Other Reasons
Dairy Products	At the time of Delivery	No return
Non Food	Intimation Within 5 days of delivery	No return
Packaged Food	Intimation Within 5 days of delivery	No return

How will I get my money back in case of a cancellation or return? What are the modes of refund?

The amount will be refunded to you via Cart Coins to use as store credit in your forthcoming purchases. You can also ask for cash refund if your order was above Rs 500. In case of credit/debit card payments we can also credit the money back to your credit/debit card or Net Banking which takes up to 10-15 working days to feature in your statement. Please contact customer support for any further assistance regarding this issue.

How can I cancel my entire order?

Please contact our customer support by email support@shoppingroot.com or you can call us on 7771-859-111 in case you wish to cancel the order. On receipt of the cancellation notice we shall cancel the order and refund the entire amount.

How can I cancel items in my order?

One can cancel an item by calling our Customer Care Number 7771-859-111 or send an email at support@shoppingroot.com but one cannot cancel the items in the order in which coupon is applied. If there is any Quality Issue we will be happy to replace the product.